Frequently Asked Questions

General Trading Questions

  • Foreign exchange is the market for trading currencies. The exchange enables you to buy one currency and sell the other. Known as the largest and most liquid market worldwide, more than $5 million of transactions are facilitated daily. The forex market is open 24 hours a day and five days a week.

  • In essence, the market allows you to purchase and sell money simultaneously, and is traded in currency pairs. The major currency pairs include EUR/USD, GBP/USD, USD/JPY, USD/CHF, and USD/CAD.

  • Market participants include individual investors, commercial banks, global money managers, international money brokers, investment banks, registered dealers, and multinational companies. The so-called interbank market is used to be dominated by major financial institutions and central banks only.

  • Forex market is a decentralized market for buying and selling currencies. Trades are executed through individual dealers or financial centers.

  • Currencies are valued in pairs (e.g., EUR/USD). Several factors affect a currency's value, such as economic and political events, and also economic indicators.

  • Yes, the customer declares that he/she is over eighteen (18) years of age.

  • ForexMart is a trading name of Tradomart Ltd, a Cyprus Investment Firm regulated by the Cyprus Securities Exchange (CySEC) with licence number 266/15.

  • CySEC (Cyprus Securities and Exchange Commission) is the commission charged with regulating Cyprus’ financial markets. It ensures that CIFs (Cypriot Investment Firms) adhere to strict financial guidelines in accordance with the laws and regulations of Cyprus and the European Union. CySEC is a public body that supervises and controls operations and transactions carried out in the Stock Exchange.

  • ForexMart doesn't offer its services to residents of certain jurisdictions such as the USA, North Korea, Myanmar, Sudan and Syria.

  • The main office is located on the Spetson 23A, Leda Court, Block B, Office B203, 4000 Mesa Geitonia, Limassol, Cyprus.

  • ForexMart is ECNs broker.

  • Yes, aside from forex trading, we also offer CFDs on spot metals and shares. For our financial instruments you can check here .

  • We accept USD, EUR, GBP, RUR, MYR, IDR, THB, and CNY.

  • Our customer support is ready to help you 24/5.

  • The Forex market is open for trading 24 hours a day, five days a week.

Account Questions

Deposit & Withdrawals

Trading Platforms

Bonuses

Financial

  • No. ForexMart doesn't charge any commission for deposit and withdrawals. In order to improve trading conditions, ForexMart compensates all deposit fees for clients. However, payment systems' fees for transfers can be charged to the client.

  • The 30% Bonus can be withdrawn only after buy or sell trades are completed. The total volume of the trades must be equal to X*0,3 market lots, where X is the total volume of the received bonuses (the total volume of all bonuses including cancelled or partly lost bonuses). For accounts opened in other currencies the formula is as follows:
    - X*0,3*1.1 (lots) for EUR accounts

    - X*0,3*1.5 (lots) for GBP accounts

    - X*0,3/50 (lots) for RUR accounts

    The 50% Bonus can be withdrawn only after buy or sell trades are completed. The total volume of the trades must be equal to X*0,6 market lots, where X is the total volume of the received bonuses (the total volume of all bonuses including cancelled or partly lost bonuses). For accounts opened in other currencies the formula is as follows:
    - X*0,6*1.1 (lots) for EUR accounts
    - X*0,6*1.5 (lots) for GBP accounts
    - X*0,6/50 (lots) for RUR accounts

    Only the total and full amount of bonuses can be withdrawn. Partial withdrawal is not allowed.

  • In order to withdraw any kind of bonus funds from a trading account, the trader will have to send a request to bonuses@forexmart.com. The amount of the bonus should be available in the trading account after a manager approves the withdrawal request. The Company reserves the right to decline the request for bonus withdrawal without explanation.

  • The profit provided by the bonus can be withdrawn without any restrictive measure when all terms and conditions inclusive in the agreement were complied.

  • The No Deposit Bonus can only provide profit after all buy or sell trades have been completed. The total volume of trades must be equal to X*2,5 market lots for accounts in USD and EUR, where X is the total amount of Bonus Profit, fixed at the time of the Deposit (all the bonuses ever gained are taken into account, including cancelled or partially lost ones).
    For accounts opened in other currencies the formula is as follows:
    - X*2,5*1.3 (lots) for GBP accounts
    - X*2,5/50 (lots) for RUR accounts

    Only the total and full amount of bonuses can be withdrawn. Partial withdrawal is not allowed.

  • The account must first have a deposited amount that is equal to or greater than the total amount of all Bonus Profits. The Client agrees that the bonus is cancelled in full + 10% of the bonus amount upon withdrawal of funds from the trading account.

  • In order to withdraw bonus funds from your trading account, please send your request to bonuses@forexmart.com.

  • For any financial inquiries, you can write to finance@forexmart.com.

  • Unfortunately, no. According to the ForexMart AML Policy requirements, the original funds should be withdrawn through the same method of deposit and to the name of the account holder.

  • There are no limits to withdrawal. You can always request the withdrawal of any remaining amount on your trading account.

  • You can perform transfer via your Personal Cabinet. Click the "Finance" tab and choose "Transfer between accounts"

Verification

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